Troubleshooting Off-campus Access to SAC Library Resources
1. Verify you are currently affiliated with Alamo Colleges by contacting 210-485-0555 and asking to have your account certified for all areas of Alamo ACES and Banner. Or, ask for the Registrar, HR, or Department/Organization who can certify you as active in all areas of Alamo ACES and Banner. PLEASE NOTE: Using ACES or Banner does not guarantee access to San Antonio College eresources.
2. When prompted to login, enter: Your ACES Username and ACES Password.
What is EZproxy?
EZproxy provides a means to authenticate users who want access to San Antonio College Library's electronic resources including databases, streaming videos, eBooks and eJournals.
When on-campus, connections to most resources are automatic. Off-campus access and particular resources require an authenticated login through a proxy server.
Why do I need to use the proxy service to access library resources?
Remote access to SAC Library databases is limited to SAC faculty, staff and students currently taking classes at SAC. Contracts established by electronic resource vendors require the Library to limit remote access to faculty, staff, and students with a current, appropriate affiliation to San Antonio College. When on-campus (i.e.., within the SAC network), connections to most resources are automatic. Patron records for SAC-affiliated users in the Library's online system are derived from Alamo Colleges IT systems and include name, address, ACES ID and Banner ID, status, and an expiration date.
Off-campus access to electronic resources requires authenticating through a proxy server. When you attempt to access an electronic resource such as a database, eBook, streaming video, or eJournal, you will be prompted to log in with your ACES ID and Banner ID. Please see our Policy on Access to Licensed Web Resources for more information regarding licensing restrictions.
When do I need to use the proxy service?
You will need to be authenticated for remote access when:
What browsers are supported?
EZproxy is browser-independent. Most web browsers will work with EZproxy. However, if you are having problems that are not related to login information, please try a different browser.
Where can I get help?
If you have difficulty accessing library resources remotely, you may:
Access Policy for Licensed Electronic Resources